How to Cancel Max on the Web

  1. 1
    Go to max.com and sign in
  2. 2
    Click your profile icon (top right) → Settings
  3. 3
    Click Subscription
  4. 4
    Click Cancel Subscription

    Max may offer a discounted rate or a pause—click through if you want to fully cancel.

  5. 5
    Confirm cancellation

    Access continues through the end of your current billing period.

Subscribed Through Apple or Google?

Cancel via Apple (iPhone/iPad)

  1. 1
    Settings → [your name] → Subscriptions → Max
  2. 2
    Tap Cancel Subscription → Confirm

Cancel via Google Play

  1. 1
    Google Play → Profile → Payments & subscriptions → Subscriptions → Max
  2. 2
    Cancel subscription → Confirm

Subscribed Through a Cable or TV Provider?

Many users receive Max as part of a cable TV or internet bundle (AT&T, Spectrum, Comcast Xfinity, DIRECTV, etc.). If so, you must cancel through your provider—Max's website will not show a cancel button.

  • Call your provider's customer service line
  • Use their online account portal
  • Remove Max from your channel add-ons

What You Keep and What You Lose

You Keep

  • Full streaming access through billing period end
  • Your account and profiles
  • Ability to reactivate with same account

You Lose

  • Streaming access after billing period ends
  • Offline downloads (become unplayable)
  • Access to HBO, Max Originals, and licensed content

Max Pricing in 2026

PlanPrice
Max (with ads)$9.99/mo
Max Ad-Free$15.99/mo
Max Ultimate 4K$19.99/mo

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Frequently Asked Questions

Yes. HBO Max rebranded to Max in 2023. Your account, password, subscription, and content all carried over automatically. Log in with your existing credentials at max.com.

Direct Max subscriptions show as MAX* or HBOMAX. Cable provider subscriptions show as your provider's name (AT&T, Spectrum, etc.).

Max does not offer a pause feature. You cancel and resubscribe when you want access again.

Contact your cable or internet provider directly—Spectrum, AT&T, Comcast Xfinity, DIRECTV, etc. Max cannot process cancellations managed by third parties.